Certificate III in Hospitality

This course is for people who want to work in the hospitality industry at an operative level or people already working in the hospitality industry as trainees. Students will develop customer service and communication skills along with a wide range of operational skills relevant accommodation services, housekeeping services or other hospitality services. This course aims to provide a solid theoretical framework on which to base acquired practical skills.

Entry requirements

There are no entry requirements for this qualification. The Liquor and Gaming Regulation requires students to be 18 years of age or older if they are undertaking units that involve the service of alcohol and/or gaming operations

Career opportunities/vocational outcomes

Include but not limited to bar attendant, barista, waiter, front desk receptionist and gaming attendant.

Program Articulation
 
Students who successfully complete this course can get advanced standing in a range of other certificate III level qualifications including those within in the Tourism, Hospitality and Events package and are able to gain articulation into SIT40307 Certificate IV in Hospitality.

Program Duration

Full Time: 6 months     Part Time: 12 months

N.B. Face to face and correspondence courses can be tailored to an individual or group’s specific needs and requirements. AA has options available for this course to be delivered in a shorter time period without compromising the quality of learning, or the value of the qualification. Contact AA now to find out how to enrol in this course with a delivery and duration option that suits you best.

Course Commencement

Courses commence in February, April, July and September each year for full time and part time applicants.

Delivery Methods

This course is delivered through face to face classroom learning or by correspondence.

Assessment Methods

Students may be required to sit written and oral exams, participate in practical activities, complete assignments, presentations, vocational projects and role plays.

Students undertaking a course as part of a work based traineeship will be assessed in the workplace.

Recognition of Prior Learning
 
Participants with previous training and/or experience may apply for RPL. Participants, who have completed courses with equivalent / matching learning outcomes, will be granted credit transfer.

Accreditation
 
Qualifications granted by Australian Academy are accredited by the Queensland Government through the Department of Education, Training and the Arts. This program is nationally recognised under the Australian Quality Training Framework (AQTF).
National Training Provider No: 31716

Course Structure

To achieve a Certificate III in Hospitality, the qualification packaging rules requires completion of 16 units:

• all 8 core units
• 8 elective units:
• a minimum of 6 elective units must be selected from the Training package suggested units
• the remaining elective units may be selected from any endorsed Training package
• a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

For this qualification, students may select electives to receive specialisation in food and beverage services, Accommodation services or Gaming services. A specialisation may be achieved by selecting a minimum of 6 units from the chosen specialisation group. The remaining units may be selected from the training package suggested units or any endorsed training package.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

This course meets the requirements for the Tourism, Hospitality and Events Training Package (SIT07) qualification SIT30307 Certificate III in Hospitality.

CORE UNITS
Unit Code	Unit Name
SITHIND001A	Develop and update hospitality industry knowledge
SITXCCS002A	Provide quality customer service
SITXCOM001A	Work with colleagues and customers
SITXCOM002A	Work in a socially diverse environment
SITXHRM001A	Coach others in job skills
SITXOHS001A	Follow health, safety and security procedures
SITXOHS002A	Follow workplace hygiene procedures
SITHIND003A	Provide and coordinate hospitality service
ELECTIVE UNITS
SITHACS003A	Provide Porter Services
SITHACS004A	Provide housekeeping services to guests
SITHACS006A	Clean Premises and Equipment
SITXCCS001A	Provide visitor information
BSBCMN306A	Produce business documents
SITTTSL007A	Receive and process reservations
SITHGAM006A	Provide responsible gambling services
HLTFA301B	Apply First Aid
SITHFAB009A	Provide responsible service of alcohol