Certificate IV in Frontline Management

This course is for people who work in a in team leader, supervisory, front desk or line management position across a range of industry sectors and wish to gain a formal qualification, or people wishing to acquire the skills required to perform such a position. Students will learn how to provide leadership and guidance in the workplace, how to promote team effectiveness & innovation, as well as develop teams & individuals. You will also learn how to implement operational plans & how to establish effective workplace relations & produce continuous improvements.

This qualification aims to make you an effective manager by reflecting the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions.


Entry requirements

There are no prerequisites for this course however it is desired that candidates enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at certificate level, including:

• after achieving the BSB31207 Certificate III Frontline Management or other relevant qualification/s or
• providing evidence of competency in the majority of units required for the BSB31207Certificate III Frontline Management or
• with some vocational experience in a supervisory role but no formal qualification.

Career opportunities/vocational outcomes

Include but not limited to accounts clerk, customer service advisor, office administrator and import/export clerk.

Program Articulation
 
Students who successfully complete this course are able to gain articulation into BSB51107 Diploma of Management or a range of other Diploma qualifications.

Program Duration

Full Time: 6 months     Part Time: 12 months

N.B. Face to face and correspondence courses can be tailored to an individual or group’s specific needs and requirements. AA has options available for this course to be delivered in a shorter time period without compromising the quality of learning, or the value of the qualification. Contact AA now to find out how to enrol in this course with a delivery and duration option that suits you best.

Course Commencement

Courses commence in February, April, July and September each year for full time and part time applicants.

Delivery Methods

This course is delivered through face to face classroom learning or by correspondence.

Assessment Methods

Students may be required to sit written and oral exams, participate in practical activities, complete assignments, presentations, vocational projects and role plays.

Students undertaking a course as part of a work based traineeship will be assessed in the workplace.

Recognition of Prior Learning
 
Participants with previous training and/or experience may apply for RPL. Participants who have completed courses with equivalent / matching learning outcomes, will be granted credit transfer.

Accreditation
 
Qualifications granted by Australian Academy are accredited by the Queensland Government through the Department of Education, Training and the Arts. This program is nationally recognised under the Australian Quality Training Framework (AQTF). National Training Provider No: 31716

Course Structure

To achieve a Certificate IV in Marketing, the qualification packaging rules requires completion of 10 units:

• 4 core unit
• plus 6 elective units:
• a minimum of 3 elective units must be selected from the Training package suggested elective units
• The other 3 elective units may be selected from the remaining suggested elective units, the BSB07 Business Services Training Package or any other currently endorsed National Training Package. If not listed within the units of this qualification, 1 unit may be selected from either a Certificate III or a Diploma qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

This course has been designed to reflect the packaging requirements of the Certificate IV in Frontline Management BSB40807 from the Business Services Training Package BSB07.

Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.

CORE UNITS
Unit Code	Unit Name
BSBMGT401A	Show leadership in the workplace
BSBMGT402A	Implement operational plan
BSBOHS407A	Monitor a safe workplace
BSBWOR402A	Promote team effectiveness
ELECTIVE UNITS
BSBCMM401A	Make a presentation
BSBINN301A	Promote innovation in a team environment
BSBINM401A	Implement workplace information system
BSBLED401A	Develop teams and individuals
BSBMKG413A	Promote products and services
BSBRSK401A	Identify risk and apply risk management processes