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Customer Contact
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Certificate III in Customer Contact
This qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. |
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Certificate IV in Customer Contact
This qualification reflects the role of individuals who use well-developed skills and a broad
knowledge base in a wide variety of contexts. They apply solutions to a defined range of
unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. |
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Diploma in Customer Contact
This qualification reflects the role of individuals who possess a sound theoretical knowledge
base and use a range of specialised, technical or managerial competencies to plan, carry out
and evaluate their own work and/or the work of a team. |
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