Diploma of Employment Services

This qualification covers workers who have a senior case management role in delivering employment services to clients and employers. These workers may also supervise other workers.

Entry requirements

To gain entry into CHC51608 Diploma of Employment Services candidates must have sufficient relevant experience and knowledge of community work and/or community services to indicate likely success at this level of qualification in a job role involving:

• The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
• A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required
• The exercise of discretionary judgement and decision making under general guidance.

Career opportunities

Occupational titles may include:

• Employment services site/branch manager
• Senior case manager
• Employment services team leader
• Senior employment consultant
• Employment services program manager

Program Articulation
 
Students who successfully complete this course are able to gain articulation into further study in management.

Program Duration

Full Time: 12 months
Part Time: 24 months

Course Commencement

Courses commence in February, April, July and September each year for full time and part time applicants.
Traineeships courses commence can be at any time of the year.

Delivery Methods
 
This course is delivered through face to face classroom learning or by correspondence.

Traineeships training are a combination of both on and off-the-job components and critiques carried out by a workplace supervisor.

Assessment Methods

Students may be required to sit written and oral exams, participate in practical activities, complete assignments, presentations, vocational projects and role plays.
Students undertaking a course as part of a work based traineeship will be assessed in the workplace.

Recognition of Prior Learning (RPL)

Participants with previous training and/or experience may apply for (RPL). Participants, who have completed courses with equivalent / matching learning outcomes, will be granted credit transfer.

Course Structure

To achieve a Diploma of Employment Services, the qualification packaging rules requires completion of a 16 units must be selected for this qualification including:

• 8 compulsory units
• 8 elective units

A wide range of elective units is available and may include:

• Relevant electives listed below the compulsory units for this qualification
• Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
• Where appropriate, to address workplace requirements, units of competency packaged at this level or higher in other relevant Training Packages

CORE UNITS
Unit Code	Unit Name
CHCCOM403A	Use targeted communication skills to build relationships
CHCCS513A	Maintain an effective community sector work environment
CHCES311A	Work effectively in employment services
CHCES415A	Monitor and improve contracted employment services
CHCES502B	Research and report on labour market information
CHCES511A	Manage contracted employment services
CHCNET501A	Work effectively with other services and networks
HLTOHS400A	Maintain OHS processes
ELECTIVE UNITS
BSBMKG514A	Implement and monitor marketing activities
BSBSLS502A	Lead and manage a sales team
CHCCS503A	Develop, implement and review services and programs to meet client needs
CHCCW503A	Work intensively with clients
CHCES413A	Develop and monitor employment plans with clients
CHCORG428A	Reflect on and improve own professional practice
CHCCS411A	Work effectively in the community sector
CHCORG627B	Provide mentoring support to colleagues