Frequently Asked Questions

HOW IS TRAINING DELIVERED?
Training can be delivered on a one-on-one basis and/or in small groups once per month or often if required. The method of delivery is up to you! We work hard to ensure minimal disruption to your business and our trainers are committed to providing non-obtrusive training, assessment and instruction.

WHAT TRAINING RESOURCES DO I RECEIVE?
We provide each trainee with tailored training and assessment materials at no additional cost. Where appropriate, we will incorporate your existing company policies and procedures into our training program and manuals.

DO MY EMPLOYEES RECEIVE ANY OFFICIAL CERTIFICATES?
Each employee will receive a Nationally Recognised Training Certificate. These certificates will be issued by Australian Academy, and are recognised and valued within each industry sector.

WHEN DO I RECEIVE MY INCENTIVE PAYMENTS?
The Australian Apprenticeship Centre (AAC) arranges these payments on behalf of the Government.

The commencement payment can be claimed after 3 months, the other claimed on successful completion. To find out more about this process, call one of our expert consultants on 1300 656 693.

WHY DO EMPLOYEES NEED TRAINING?
Training can help any business, particularly if you are focused on improving the quality of your product or service, increasing productivity, improving customer service or increasing your competitive edge.

DOES THE COMPLETION OF THE TRAINING MEAN I HAVE TO CHANGE PAY CONDITIONS FOR MY EMPLOYEES?
Certification does not automatically mean a change in pay conditions. We are enhancing the skills of your employees in their current positions. Please refer to your awards and workplace agreement to find out more about this.

MORE QUESTIONS?
Call us for a free consultation on 1300 656 693, and find out how we can help your business.