Diploma of Hospitality

This course is for people who want to work as a manager in the hospitality industry. You will learn how to plan and control a range of hospitality products, control and receive stock, develop and implement operational plans, maintain business compliance within legislative requirements, develop and manage financial budgets and manage business risk. You will also learn skills ranging from how to lead, supervise and manage a team of people.

Entry Requirements

Higher School Certificate or equivalent, or industry experience. The Liquor and Gaming Regulation requires students to be 18 years of age or older if they are undertaking units that involve the service of alcohol and/or gaming operations.

Career opportunities/vocational outcomes

Include but not limited to Food and beverage manager, restaurant manager, motel manager, kitchen manager, unit manager (catering operations), front office manager.

Program Articulation
 
Students who successfully complete this course can get advanced standing in a range of other diplomas including those within in the Tourism, Hospitality and Events package and are able to gain articulation into SIT60307 Advanced Diploma of Hospitality.

Program Duration

Full Time: 18 months     Part Time: 36 months

N.B. Face to face and correspondence courses can be tailored to an individual or group’s specific needs and requirements. AA has options available for this course to be delivered in a shorter time period without compromising the quality of learning, or the value of the qualification. Contact AA now to find out how to enrol in this course with a delivery and duration option that suits you best.

Course Commencement

Courses commence in February, April, July and September each year for full time and part time applicants.

Delivery Methods

This course is delivered through face to face classroom learning, online learning at students' self pace or by correspondence.

Assessment Methods

Students may be required to sit written and oral exams, participate in practical activities, complete assignments, presentations, vocational projects and role plays.

Students undertaking a course as part of a work based traineeship will be assessed in the workplace.

Recognition of Prior Learning

Participants with previous training and/or experience may apply for RPL. Participants, who have completed courses with equivalent / matching learning outcomes, will be granted credit transfer.

Accreditation
 
Qualifications granted by Australian Academy are accredited by the Queensland Government through the Department of Education, Training and the Arts. This program is nationally recognised under the Australian Quality Training Framework (AQTF). National Training Provider No: 31716

Course Structure

To achieve a Diploma of Hospitality, the qualification packaging rules requires completion of 39 units:

• all 23 core units
• 16 elective units:
• a minimum of 13 elective units must be selected from the Training package suggested units
• the remaining 3 elective units may be selected from any endorsed Training package
• a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

This course meets the requirements for the Tourism, Hospitality and Events Training Package (SIT07) qualification SIT50307 Diploma of Hospitality.

CORE UNITS
Unit Code	Unit Name
SITXCCS002A	Provide quality customer service
SITXCCS003A	Manage quality customer service
SITXCOM001A	Work with colleagues and customers
SITXCOM002A	Work in a socially diverse environment
SITXCOM003A	Deal with conflict situations
SITXFIN003A	Interpret financial information
SITXFIN004A	Manage finances within a budget
SITXFIN005A	Prepare and monitor budgets
SITXGLC001A	Develop and update legal knowledge required for business compliance
SITXHRM001A	Coach others in job skills
SITXHRM003A	Roster staff
SITXHRM005A	Lead and manage people
SITXHRM007A	Manage workplace diversity
SITXINV001A	Receive and store stock
SITXINV002A	Control and order stock
SITXMGT001A	Monitor work operations
SITXMGT002A	Develop and implement operational plans
SITXMGT006A	Establish and conduct business relationships
SITXOHS001A	Follow health, safety and security procedures
SITXOHS002A	Follow workplace hygiene procedures
SITXOHS004A	Implement and monitor workplace health, safety and security practices
SITXOHS005A	Establish and maintain an OHS system
SITHIND003A	Provide and coordinate Hospitality service
ELECTIVE UNITS
SITXCCS001A	Provide visitor information
SIRXCCS001A	Apply point-of-sale handling procedures
SITXCOM005A	Make presentations
SITXEVT005A	Organise in-house events or functions
SITXFIN006A	Obtain and manage sponsorship
HLTFA301B	Apply first aid
SITXMGT003A	Manage projects
SITXMGT004A	Develop and implement a business plan
SITXMGT005A	Manage business risk
BSBMKG401A	Profile the market
SITXMPR001A	Coordinate production of brochures and marketing materials
SITXMPR002A	Create a promotional display or stand
SITXMPR003A	Plan and implement sales activities
SITXMPR004A	Coordinate marketing activities
SITXMPR005A	Develop and manage marketing strategies
SITXMPR006A	Participate in cooperative online marketing initiatives for the Tourism industry