BSB20115 Certificate II in Business
What is this qualification?
This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
This qualification is funded by the Queensland government.
Complete the Expression of Interest to determine your eligibility for QLD funding.
Talk to a Course Advisor. They can help you decide which course is best for you.
- Administration Officer
- Clerical Worker
- Data Entry Operator
- Office Assistant
You will need:
- Desktop, laptop or tablet
- Microsoft Office or equivalent
- Broadband internet connection
- A web camera and a speaker
- Access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.
Our workplace training programs are dedicated to finding the best opportunities for employers and staff including access to available funding options and maintaining flexible delivery options. Delivered in the workplace, either by self-paced with regular trainer visits, online with trainer support, classroom or workshops. Our workplace programs will result in practical skills and knowledge that are immediately transferable to the workplace. A streamlined RPL assessment process is available for those who are seeking recognition of existing skills, knowledge and experience.
- Written activities
- Case studies
- Role plays / observations
Total number of units = 12
- 1 core unit
- 11 elective units
BSBIND201 Work effectively in a business environment
BSBINM201 Process and maintain workplace information
BSBINM202 Handle mail
BSBITU201 Produce simple word processed documents
BSBITU202 Create and use spreadsheets
BSBITU203 Communicate electronically
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology
This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the User Choice program for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.
This course can be completed anywhere in Australia
Self Paced Delivery
This course can be completed in your own time
We have industry partnerships and a large reach across Australia
Available in QLD