BSB30215 Certificate III in Customer Engagement
What is this qualification?
This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
This qualification is funded by the Queensland government.
Complete the Expression of Interest to determine your eligibility for QLD funding.
Talk to a Course Advisor. They can help you decide which course is best for you.
- Customer Contact Agent
- Customer Contact Operator
- Customer Service Representative
- Tele-Sales Representative
- Sales Consultant
You will need:
- Desktop, laptop or tablet
- Microsoft Office or equivalent
- Broadband internet connection
- A web camera and a speaker
- Access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.
Our workplace training programs are dedicated to finding the best opportunities for employers and staff including access to available funding options and maintaining flexible delivery options. Delivered in the workplace, either by self-paced with regular trainer visits, online with trainer support, classroom or workshops. Our workplace programs will result in practical skills and knowledge that are immediately transferable to the workplace. A streamlined RPL assessment process is available for those who are seeking recognition of existing skills, knowledge and experience.
Total number of units = 12
- 4 core units
- 8 elective units
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUS301 Deliver and monitor a service to customers
BSBITU203 Communicate electronically
BSBITU307 Develop keyboarding speed and accuracy
BSBLED301 Undertake e-learning
BSBWOR203 Work effectively with others
BSBWHS201 Contribute to health and safety of self and others
BSBWHS302 Apply knowledge of WHS legislation in the workplace
ICTSAS305 Provide ICT advice to clients
This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the Certificate 3 Guarantee for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.
This course can be completed anywhere in Australia
Self Paced Delivery
This course can be completed in your own time
We have industry partnerships and a large reach across Australia
Available in QLD