SIT20316 Certificate II in Hospitality
What is this qualification?
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
This qualification is funded by the Queensland government.
Complete the Expression of Interest to determine your eligibility for QLD funding.
Talk to a Course Advisor. They can help you decide which course is best for you.
- Bar Attendant
- Café Attendant
- Catering Assistant
- Food and Beverage Attendant
- Front Office Assistant
- Room Attendant
Satisfactorily complete a pre-training review interview to determine student’s suitability for the chosen course. Students must also have access to a computer and internet in order to successfully complete assessments and read information per unit of competency.
You will need:
- Desktop, laptop or tablet
- Microsoft Office or equivalent
- Broadband internet connection
- A web camera and a speaker
- Access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.
Our workplace training programs are dedicated to finding the best opportunities for employers and staff including access to available funding options and maintaining flexible delivery options. Delivered in the workplace, either by self-paced with regular trainer visits, online with trainer support, classroom or workshops. Our workplace programs will result in practical skills and knowledge that are immediately transferable to the workplace. A streamlined RPL assessment process is available for those who are seeking recognition of existing skills, knowledge and experience.
- Written activities
- Case studies
- Role plays / observations
Total number of units = 12
- 6 core units
- 6 elective units
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
CPPCLO2009A Clean glass surfaces
SITHACS001 Clean premises and equipment
SITHACS002 Provide housekeeping services to guests
HLTAID003 Provide first aid
BSBCMM201 Communicate in the workplace
This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the User Choice program for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.
This course can be completed anywhere in Australia
Self Paced Delivery
This course can be completed in your own time
We have industry partnerships and a large reach across Australia
Available in QLD