Hospitality
Qualifications

SIT30616 Certificate III in Hospitality

What is this qualification?

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.


Funded Training

This qualification is funded by the Queensland government.

Complete the Expression of Interest to determine your eligibility for QLD funding.

Expression of Interest

Enquire Now

Talk to a Course Advisor. They can help you decide which course is best for you.

Job roles that may be available to you after successful completion of the course include:

  • Espresso Coffee Machine Operator
  • Food and Beverage Attendant
  • Front Desk Receptionist
  • Front Office Assistant
  • Function Attendant
  • Function Host
  • Gaming Attendant
  • Guest Service Agent
  • Housekeeper
  • Restaurant Host
  • Senior Bar Attendant
  • Waiter
Students are required to be physically fit to be able to perform some tasks required by the course.

Satisfactorily complete a pre-training review interview to determine student’s suitability for the chosen course. Students must also have access to a computer and internet in order to successfully complete assessments and read information per unit of competency.

You will need:

  • Desktop, laptop or tablet
  • Microsoft Office or equivalent
  • Broadband internet connection
  • A web camera and a speaker
  • Access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
At Australian Academy we work with individuals and companies to offer a range of flexible delivery options. Delivered direct to you through our online learning system, via workbooks, in workshops or in a classroom this course is nationally recognised and fully supported by a dedicated trainer.

Our workplace training programs are dedicated to finding the best opportunities for employers and staff including access to available funding options and maintaining flexible delivery options. Delivered in the workplace, either by self-paced with regular trainer visits, online with trainer support, classroom or workshops. Our workplace programs will result in practical skills and knowledge that are immediately transferable to the workplace. A streamlined RPL assessment process is available for those who are seeking recognition of existing skills, knowledge and experience.

Many of our students already have a high level of skills, knowledge and expertise that can be recognised through a Recognition of Prior Learning (RPL) process. Students seeking recognition can apply for RPL on enrolment into a qualification or throughout the duration of their study.
If you have completed previous study that is the same industry as your intended qualification, you may be able to apply for a credit transfer. A copy of the original transcript must be provided when applying for a credit transfer.
To be assessed as competent, learners need to provide satisfactory evidence to all the assessment requirements relating to their knowledge and skills relevant to the unit of competence. Assessment methods may include:

  • Written activities
  • Case studies
  • Projects
  • Role plays / observations
We have the ability to deliver this course Australia wide.

Course Outline


Total number of units = 15

  • 7 core units
  • 8 elective units
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND004 Work effectively in hospitality service
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXHRM001 Coach others in job skills
SITXWHS001 Participate in safe work practices
SITHIND001 Use hygienic practices for hospitality service
SITHACS001 Clean premises and equipment
HLTAID003 Provide first aid
SITTTSL007 Process reservations
SIRXPDK001 Advise on products and services
SITXCCS002 Provide visitor information
SITXFIN001 Process financial transactions
SITXWHS002 Identify hazards, assess and control safety risks

This qualification is funded by the Queensland government.

Complete the Expression of Interest to determine your eligibility for QLD funding.

Expression of Interest

If you are not a Queensland resident please use the Enquire Now section.

Enquire Now

Ready to enrol?
Complete the online enrolment form.

Want to Know More?

Feel free to contact us at info@australianacademy.edu or call 1300 656 693.

This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the Certificate 3 Guarantee, Fee-free training for Year 12 graduates, and User Choice program for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.

Australia Wide

This course can be completed anywhere in Australia

Self Paced Delivery

This course can be completed in your own time

Industry Partner

We have industry partnerships and a large reach across Australia

Funding

Available in QLD