Hospitality
Qualifications

SIT40416 Certificate IV in Hospitality

What is this qualification?

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.


Funded Training

This qualification is funded by the Queensland government.

Complete the Expression of Interest to determine your eligibility for QLD funding.

Expression of Interest

Enquire Now

Talk to a Course Advisor. They can help you decide which course is best for you.

Job roles that may be available to you after successful completion of the course include:

  • Bar Supervisor or Team Leader
  • Concierge
  • Duty Manager
  • Food and Beverage Supervisor or Team Leader
  • Front Office Supervisor or Team Leader
  • Housekeeping Supervisor or Team Leader
  • Gaming Supervisor or Team Leader
Students are required to be physically fit to be able to perform some tasks required by the course.

Satisfactorily complete a pre-training review interview to determine student’s suitability for the chosen course. Students must also have access to a computer and internet in order to successfully complete assessments and read information per unit of competency.

You will need:

  • Desktop, laptop or tablet
  • Microsoft Office or equivalent
  • Broadband internet connection
  • A web camera and a speaker
  • Access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
At Australian Academy we work with individuals and companies to offer a range of flexible delivery options. Delivered direct to you through our online learning system, via workbooks, in workshops or in a classroom this course is nationally recognised and fully supported by a dedicated trainer.

Our workplace training programs are dedicated to finding the best opportunities for employers and staff including access to available funding options and maintaining flexible delivery options. Delivered in the workplace, either by self-paced with regular trainer visits, online with trainer support, classroom or workshops. Our workplace programs will result in practical skills and knowledge that are immediately transferable to the workplace. A streamlined RPL assessment process is available for those who are seeking recognition of existing skills, knowledge and experience.

Many of our students already have a high level of skills, knowledge and expertise that can be recognised through a Recognition of Prior Learning (RPL) process. Students seeking recognition can apply for RPL on enrolment into a qualification or throughout the duration of their study.
If you have completed previous study that is the same industry as your intended qualification, you may be able to apply for a credit transfer. A copy of the original transcript must be provided when applying for a credit transfer.
To be assessed as competent, learners need to provide satisfactory evidence to all the assessment requirements relating to their knowledge and skills relevant to the unit of competence. Assessment methods may include:

  • Written activities
  • Case studies
  • Projects
  • Role plays / observations
We have the ability to deliver this course Australia wide.

Course Outline


Total number of units = 21

  • 9 core units
  • 12 elective units
BSBDIV501 Manage diversity in the workplace
SITHIND004 Work effectively in hospitality service
SITXCCS007 Enhance customer service experiences
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXHRM001 Coach others in job skills
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXWHS003 Implement and monitor work health and safety practices
SITHIND001 Use hygienic practices for hospitality service
CPPCLO2001A Maintain hard floor surfaces
CPPCLO2004A Maintain carpeted floors
SITTTSL005 Sell tourism products and services
SITXCCS005 Respond to a customer crisis
BSBFIA401 Prepare financial reports
HLTAID003 Provide first aid
SITHGAM001 Provide responsible gambling services
SITTTSL006 Prepare quotations
SITXHRM002 Roster staff
SITXMPR002 Create a promotional display or stand
SITXWHS002 Identify hazards, assess and control safety risks

This qualification is funded by the Queensland government.

Complete the Expression of Interest to determine your eligibility for QLD funding.

Expression of Interest

If you are not a Queensland resident please use the Enquire Now section.

Enquire Now

Ready to enrol?
Complete the online enrolment form.

Want to Know More?

Feel free to contact us at info@australianacademy.edu or call 1300 656 693.

This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the Higher Level Skills program for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.

Australia Wide

This course can be completed anywhere in Australia

Self Paced Delivery

This course can be completed in your own time

Industry Partner

We have industry partnerships and a large reach across Australia

Funding

Available in QLD