SIT40416 Certificate IV in Hospitality
What is this qualification?
This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.
This qualification is funded by the Queensland government.
Complete the Expression of Interest to determine your eligibility for QLD funding.
Talk to a Course Advisor. They can help you decide which course is best for you.
- Bar Supervisor or Team Leader
- Duty Manager
- Food and Beverage Supervisor or Team Leader
- Front Office Supervisor or Team Leader
- Housekeeping Supervisor or Team Leader
- Gaming Supervisor or Team Leader
Satisfactorily complete a pre-training review interview to determine student’s suitability for the chosen course. Students must also have access to a computer and internet in order to successfully complete assessments and read information per unit of competency.
You will need:
- Desktop, laptop or tablet
- Microsoft Office or equivalent
- Broadband internet connection
- A web camera and a speaker
- Access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.
Our workplace training programs are dedicated to finding the best opportunities for employers and staff including access to available funding options and maintaining flexible delivery options. Delivered in the workplace, either by self-paced with regular trainer visits, online with trainer support, classroom or workshops. Our workplace programs will result in practical skills and knowledge that are immediately transferable to the workplace. A streamlined RPL assessment process is available for those who are seeking recognition of existing skills, knowledge and experience.
- Written activities
- Case studies
- Role plays / observations
Total number of units = 21
- 9 core units
- 12 elective units
SITHIND004 Work effectively in hospitality service
SITXCCS007 Enhance customer service experiences
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXHRM001 Coach others in job skills
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXWHS003 Implement and monitor work health and safety practices
CPPCLO2001A Maintain hard floor surfaces
CPPCLO2004A Maintain carpeted floors
SITTTSL005 Sell tourism products and services
SITXCCS005 Respond to a customer crisis
BSBFIA401 Prepare financial reports
HLTAID003 Provide first aid
SITHGAM001 Provide responsible gambling services
SITTTSL006 Prepare quotations
SITXHRM002 Roster staff
SITXMPR002 Create a promotional display or stand
SITXWHS002 Identify hazards, assess and control safety risks
This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the Higher Level Skills program for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.
This course can be completed anywhere in Australia
Self Paced Delivery
This course can be completed in your own time
We have industry partnerships and a large reach across Australia
Available in QLD