SIT50416 Diploma of Hospitality Management
This course can be completed anywhere in Australia
Self Paced Delivery
This course can be completed in your own time
We have industry partnerships and a large reach across Australia
Available in QLD
What is this qualification?
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.
This qualification is funded by the Queensland government.
Complete the Expression of Interest to determine your eligibility for QLD funding.
Talk to a Course Advisor. They can help you decide which course is best for you.
- Banquet or Function Manager
- Bar Manager
- Café Manager
- Chef de Cuisine
- Chef Patissier
- Club Manager
- Executive Housekeeper
- Front Office Manager
- Gaming Manager
- Kitchen Manager
- Motel Manager
- Restaurant Manager
- Sous Chef
- Unit Manager Catering Operations
Satisfactorily complete a pre-training review interview to determine student’s suitability for the chosen course. Students must also have access to a computer and internet in order to successfully complete assessments and read information per unit of competency.
You will need:
- Desktop, laptop or tablet
- Microsoft Office or equivalent
- Broadband internet connection
- A web camera and a speaker
- Access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.
Our workplace training programs are dedicated to finding the best opportunities for employers and staff including access to available funding options and maintaining flexible delivery options. Delivered in the workplace, either by self-paced with regular trainer visits, online with trainer support, classroom or workshops. Our workplace programs will result in practical skills and knowledge that are immediately transferable to the workplace. A streamlined RPL assessment process is available for those who are seeking recognition of existing skills, knowledge and experience.
- Written activities
- Case studies
- Role plays / observations
Total number of units = 28
- 13 core units
- 15 elective units
BSBMGT517 Manage operational plan
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
SITHIND004 Work effectively in hospitality service
SITTTSL006 Prepare quotations
SITTTSL010 Use a computerised reservations or operations system
BSBCMM401 Make a presentation
BSBITU301 Create and use databases
BSBITU302 Create electronic presentations
SITEEVT001 Source and use information on the events industry
SITEEVT005 Plan in-house events or functions
HLTAID003 Provide first aid
SITXHRM004 Recruit, select and induct staff
SITXHRM006 Monitor staff performance
SITXCRI001 Respond to a customer in crisis
SITXINV004 Control stock
BSBADM502 Manage Meeting
This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the Higher Level Skills program for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.