Business
Qualifications

BSB30215 Certificate III in Customer Engagement

What is this qualification?

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

Funded Training

This qualification is funded by the Queensland government. Complete the Enrolment Application to determine your eligibility for QLD funding.

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Job Opportunities

Entry Requirements

Satisfactorily complete a pre-training review interview to determine student’s suitability for the chosen course. Students must also have access to a computer and internet in order to successfully complete assessments and read information per unit of competency.

You will need:

Desktop, laptop or tablet
Microsoft Office or equivalent
Broadband internet connection
A web camera and a speaker
Access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.

Pathways into this Qualification

Pathways from this Qualification

Licensing/Regulatory Information

Modes of Delivery

At Australian Academy we work with individuals and companies to offer a range of flexible delivery options. Delivered direct to you through our online learning system, via workbooks, in workshops or in a classroom this course is nationally recognised and fully supported by a dedicated trainer.

Our workplace training programs are dedicated to finding the best opportunities for employers and staff including access to available funding options and maintaining flexible delivery options. Delivered in the workplace, either by self-paced with regular trainer visits, online with trainer support, classroom or workshops. Our workplace programs will result in practical skills and knowledge that are immediately transferable to the workplace. A streamlined RPL assessment process is available for those who are seeking recognition of existing skills, knowledge and experience.

Recognition of Prior Learning

Credit Transfer

Locations

Course Outline

Total number of units = 12

4 core units
8 elective units

Core Units

Elective Units

Are you ready to enrol?

Select your Full Fee or Payment Plan and you will be directed to our online enrolment portal. If you have any issues, please call us on 1300 656 693

QLD Funded Courses $25*

FULL FEE $1,800

PAYMENT PLAN $540

Pay a deposit upfront and the remaining amount will be paid three times monthly.

Please note: The initial administration fee attached to this course covers the cost of the enrolment portal offered within this learner management system. Dependent on your eligibility for state subsidies there may be additional fees associated with this qualification. As you progress through the enrolment process all course options will be made available to you and upon successful enrolment this fee will be applied towards any relevant course costs.

This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the Certificate 3 Guarantee for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.