BSB30215 Certificate III in Customer Engagement
What is this qualification?
This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
This qualification is funded by the Queensland government. Complete the Enrolment Application to determine your eligibility for QLD funding.
Talk to a Course Advisor. They can help you decide which course is best for you.
Pay a deposit upfront and the remaining amount will be paid three times monthly.
Please note: The initial administration fee attached to this course covers the cost of the enrolment portal offered within this learner management system. Dependent on your eligibility for state subsidies there may be additional fees associated with this qualification. As you progress through the enrolment process all course options will be made available to you and upon successful enrolment this fee will be applied towards any relevant course costs.
This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the Certificate 3 Guarantee for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.
This course can be completed anywhere in Australia
Self Paced Delivery
This course can be completed in your own time
We have industry partnerships and a large reach across Australia
Available in QLD