Business Qualifications

BSB30215 Certificate III in Customer Engagement
What is this qualification?
This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
Enquire Now
Talk to a Course Advisor. They can help you decide which course is best for you.
Are you ready to enrol?
Select your Full Fee or Payment Plan and you will be directed to our online enrolment portal. If you have any issues, please call us on 1300 656 693
Pay a deposit upfront and the remaining amount will be paid three times monthly.
Please note: The initial administration fee attached to this course covers the cost of the enrolment portal offered within this learner management system. Dependent on your eligibility for state subsidies there may be additional fees associated with this qualification. As you progress through the enrolment process all course options will be made available to you and upon successful enrolment this fee will be applied towards any relevant course costs.


Australia Wide
This course can be completed anywhere in Australia

Self Paced Delivery
This course can be completed in your own time

Industry Partner
We have industry partnerships and a large reach across Australia

Funding
Available in QLD