1300 656 693


CHC32015 Certificate III in Community Services

Course Overview

This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

Required Statements

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations

Employment Opportunities

Home care assistant
Community care worker
Support worker
Disability service worker
Residential care worker
Community house worker


CHC42021 Certificate IV in Community Services
CHC52015 Diploma of Community Services

RTO Eligibility

1. Students are required to successfully complete the Language Literacy and Numeracy test through online system (LLN Robot)
2. Satisfactorily complete a pre-enrolment process to determine student’s suitability for the chosen course.
3. Students are required to be physically fit to be able to perform some tasks required for methods of assessments.
4. Having access to the following is desirable for the successful completion of assessments and for research purposes:

• Desktop computer, laptop or tablet
• Microsoft Office or equivalent
• Internet connection

Funding Eligibility


Student Fees

Course Fees – TBA
Blue Card Free (Student)
Police check (if applicable) $80
Uniforms (if applicable) $50
Host Employers fee (if applicable) $250

Method Delivery

Blended Delivery (includes Online and Face to Face) or online

Delivery Duration

Volume of learning hours 1,200 to 2,400 hours
New Learner q,200 to 1,400 hours
Existing Worker 800 to 1,200 hours
Holidays According to State School Holidays
All student’s will receive a Letter of Offer Training and Support Plan once your enrolment process has been completed.

RPL & Credit Transfer

You may already have a high level of skills, knowledge, or expertise in this industry this is identified as Recognition of Prior Learning (RPL).
Do you hold any other Certificates in the same industry? You can apply for Credit Transfer. Seeking either RPL or credit transfer apply on your enrolment form.

Course outline

Total number of units = 12
5 core units
7 elective units

Core Units

CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment


CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCCOM001 Provide first point of contact
CHCCCS023 Support independence and wellbeing
CHCCCS015 Provide individualised support
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCPRT001 Identify and respond to children and young people at risk


To be assesses as competent, learners need to provide satisfactory evidence to all the assessments requirements relating to their knowledge and skills relevant to the unit of competency.
Assessment methods my include: Written Activities, Quiz’s, Care Studies, Projects, Role Plays / observations and work placement (if applicable)

Work placement

To gain this qualification successfully, part of the assessment methods, you will be required to do role plays and case studies in either a workplace environment or simulated classroom environment

How to enrol

Apply through our website www.australianacademy.edu.au or call 1300 656 693.


Suite 32

207 Currumburra Road

Ashmore QLD 4214

1300 656 693


Level 2

39 Queen Street

Auburn NSW 2144

1300 083 832


Building 27

270 Ferntree Gully Road

Notting Hill VIC 3168

(03) 9558 6228

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