Hospitality
Qualifications

SIR20212 Certificate II in Retail Services

What is this qualification?

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.


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Course Outline


Total number of units = 12

  • 7 core units
  • 5 elective units

Are you ready to enrol?

Select your Full Fee or Payment Plan and you will be directed to our online enrolment portal. If you have any issues, please call us on 1300 656 693

Please note: The initial administration fee attached to this course covers the cost of the enrolment portal offered within this learner management system. Dependent on your eligibility for state subsidies there may be additional fees associated with this qualification. As you progress through the enrolment process all course options will be made available to you and upon successful enrolment this fee will be applied towards any relevant course costs.

Australia Wide

This course can be completed anywhere in Australia

Self Paced Delivery

This course can be completed in your own time

Industry Partner

We have industry partnerships and a large reach across Australia

Funding

Available in QLD