Hospitality
Qualifications

SIR30212 Certificate III in Retail Operations

What is this qualification?

This qualification provides the skills and knowledge for an individual to be competent in retail operations.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

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Job Opportunities

Individuals with this qualification are able to perform roles, such as:

provide in-depth product and service advice in a retail environment
sell products and services in a variety of retail settings
service the point-of-sale area
organise and maintain work areas and displays
carry out specific responsibilities, such as merchandising.

Possible job titles:

Sales assistant
Senior sales assistant
Customer service assistant
Point-of-sale operator

Entry Requirements

Pathways into this Qualification

Pathways from this Qualification

Licensing/Regulatory Information

Modes of Delivery

At Australian Academy we work with individuals and companies to offer a range of flexible delivery options. Delivered direct to you through our online learning system, via workbooks, in workshops or in a classroom this course is nationally recognised and fully supported by a dedicated trainer.

Our workplace training programs are dedicated to finding the best opportunities for employers and staff including access to available funding options and maintaining flexible delivery options. Delivered in the workplace, either by self-paced with regular trainer visits, online with trainer support, classroom or workshops. Our workplace programs will result in practical skills and knowledge that are immediately transferable to the workplace. A streamlined RPL assessment process is available for those who are seeking recognition of existing skills, knowledge and experience.

Recognition of Prior Learning

Credit Transfer

Assessment Methods

Locations

Course Outline

Total number of units = 15

8 core units
6 elective units

Core Units

SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRXCOM001 Communicate in the workplace to support team and customer outcomes

Elective Units

Are you ready to enrol?

Select your Full Fee or Payment Plan and you will be directed to our online enrolment portal. If you have any issues, please call us on 1300 656 693

Please note: The initial administration fee attached to this course covers the cost of the enrolment portal offered within this learner management system. Dependent on your eligibility for state subsidies there may be additional fees associated with this qualification. As you progress through the enrolment process all course options will be made available to you and upon successful enrolment this fee will be applied towards any relevant course costs.